Programme Development Our approach to programme development and implementation is very systematic. This includes monthly progress reports and contact reports, which follow each client meeting. Close contact is maintained with client throughout each programme development phase and monthly work in progress meetings are held with clients to go over programme priorities. These are in addition to regular phone calls and email updates of programme developments. Short-term deadlines are monitored very closely according to an agreed schedule and reporting procedures are in place to keep our clients informed of the progress. Billing Procedures With a flexible billing structure, we can support a variety of budgetary needs. Our standard services can be arranged into a fixed monthly retainer to cover agreed upon services, or we can apply a project-driven approach, broken out by specific programme components. Adopting a practical and systematic billing system, we ensure a quality use of time, budget and accountability, as well as the precise management of budgeting approvals and clear understandings of deliverables and programme expectations. This way, no "surprises" come when an invoice arrives. Invoices are accompanied by detailed activity reports and sent on a monthly basis.